Refund Policy

Raizi began to produce diamond tools in 2007. In 2010, Raizi began to develop new product line on diamond tooling for polished concrete. We have complete confidence in our products & services. If you are not completely satisfied with your purchase, we offer a hassle free return and exchange policy. Please review our guideline for product returns and exchanges.
All returns and exchanges must be approved before processing. Please contact us before sending any items back.

Guideline
1.Products with damages, deformation during delivery can be returned and exchanged before you sign.
2.Our policy last 30 days. If 30 days have gone by since you sign, unfortunately, we can’t offer you a refund or exchange.
3.All custom products are exempt from being returned. (Please contact us for available options.)
4.If products are not in its original condition, are damaged, altered cat, or missing parts for reasons not due to our error, we can’t offer you a return or exchange. 
5.Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
6.To complete your return, we require or proof of purchase. Items must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at raizi@igloxx.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.