1.Order questions

1.1:Where is my order?
Tracking number can be tracked for every order. Check it in ORDER PAGE.
1.2 Can you ship to my country?
We will ship to most of countries.When you reach your CART, if shipping cost too high(where we do not want to ship), contact us.
1.3 When I got my parcel after bought?
It takes about 7-12 days according to your country.
More shipping information @ SHIPPING&HANDLING items 
1.4:How to pay my order?
We accept Paypal, Credit Card, T/T,WeChat payment, Alipay, Installment payment now. More payment information @ PAYMENT
1.5: Any problem of the quality?
If the problem caused by Raizi online store products quality itself, Raizi will make the compensation according to your actual loss.More please see our @ REFUND POLICY
1.6:I need a copy of my receipt/invoice.
CONTACT US(Chat with us), or email to raizi@igloxx.com.We will make Invoice for you. 

2.Product introduction

2.1: Do you offer free samples?
Sorry, we don't offer free samples.
According your next order,we would like to offer a discount.
2.2:Does your product support customization?
Yes, we support.
However, a certain amount of order is required, and the order quantity of different products will be different. Please contact us for details.
2.3: What are the characteristics of the products?
Our main products are diamond tools for stone fabrication ( CUTTING, GRINGDING, POLISHING, DRILLING&CORING), electric& air wet polisher/grinder, and etc.
2.4: What is your product positioning?
Raizi online store products are mainly positioned on high quality with affordable prices for customers who need cost performance tools.
We employ experienced workers and follow CE standard and ISO90001 requirements in the whole production process: raw material—production—finished products—packing. There are strict controls man responsible for each procedure.                                                                                                                                             

3.About our company

3.1:Introduce your company
Raizi tool Co.,Ltd was founded in 2006,has 17 years history. In order to offer better service for our customers, Raizi Online Store was Founded. We focus on stone fabrication tools, tile tools and stainless steel finish tools.
3.2:Do you have your own brand?
Yes, our own brand name is RAIZI.We can also provide OEM and ODM services to our customers as well.
3.3:Does your company attend the exhibition? Which exhibitions are specifically?
Yes,we attend the exhibition.The main exhibitions are as follows:
Germany International Bauma Fair
United States World of concrete
China Shanghai Bauma Fair
China Xiamen International Stone Fair
3.4: Does your company provide after-sales service? What kind of after-sales service?
Yes, we do.
1.Technical training on according to customer requirements; 
2.We promise replacement under warranty; We promise to supply the maintenance spare parts;
3.On time response to mail and phone calls of your complaints or consultation.
If you still cannot find the product you want,please come to : www.raizi.com