RAIZI Warranty & 3-Year Product Support
Built to Work, Supported for the Long Run
RAIZI tools are made for professional stone, tile and construction work. Because different tools are designed, powered and worn in different ways, warranty coverage may vary by product.In addition to product-specific warranty coverage, eligible RAIZI durable tools are supported by our 3-Year Parts & Repair Support Program, helping customers keep their tools working longer instead of replacing the entire product when a serviceable component wears out or fails.
Our Support Has Two Parts
1. Limited Product Warranty
RAIZI warrants eligible products against defects in materials and workmanship under normal intended use.The warranty period and coverage vary depending on the specific product.
2. 3-Year Parts & Repair Support
For eligible RAIZI durable tools, we aim to provide technical support, replacement parts and repair solutions for up to 3 years from the original purchase date.Parts and repair services provided outside the applicable limited warranty period may be subject to charges.The 3-Year Parts & Repair Support Program is not an extension of the free product warranty.
Find Your Product Warranty
Warranty coverage varies by product. Search by product name, model or SKU to check the specific warranty and support available for your RAIZI product.
Search Product Warranty
* If you cannot find your product or are unsure about its warranty coverage, please contact RAIZI Support with your product name, model, SKU or order number.
What Is Covered?
During the applicable warranty period, RAIZI may, at its discretion:
* Provide troubleshooting and technical support
* Supply a replacement component
* Repair the affected product
* Replace the product when repair is not practical
Warranty service applies to verified defects in materials or workmanship under normal intended use.
What Is Not Covered?
Warranty coverage does not include:
* Normal wear and tear
* Consumable or wear components
* Accidental damage
* Drops, impacts or improper transportation
* Misuse or operation outside product specifications
* Overloading
* Improper maintenance
* Unauthorized modification or repair
* Damage caused by incompatible accessories or power sources
* Corrosion, contamination or environmental damage not caused by a manufacturing defect
Consumable products and wear components, including diamond blades, drill bits, polishing pads, grinding accessories, foam seals, rubber suction pads, filters, brushes and similar items, are generally covered only against manufacturing defects present at the time of delivery or initial use, where applicable.
Batteries and certain electronic components may have separate warranty periods. Please use the product warranty search above to check the specific coverage for your product.
3-Year Parts & Repair Support
Professional Tools Should Be Serviceable, Not Disposable.
For eligible RAIZI durable tools, we aim to maintain access to commonly required replacement parts and technical repair support for up to 3 years from the original purchase date.
Depending on the product and issue, available support may include:
* Replacement parts available for purchase
* Repair instructions
* Technical troubleshooting
* Component replacement guidance
* Paid repair service where available
Parts and repair services provided after the applicable limited warranty period are generally not free of charge.
The 3-Year Parts & Repair Support Program does not mean that all repairs or replacement parts are provided free of charge for three years.
Availability of individual parts may vary depending on product, region, inventory and product lifecycle.
How Warranty Service Works
If your RAIZI product develops a problem, our support team will first help identify the cause and determine the most practical solution.
Whenever possible, we follow this approach:
Troubleshoot → Replace the Part → Repair the Tool → Replace the Product
We believe a serviceable tool should be repaired whenever practical rather than unnecessarily replaced.
How to Request Warranty Support
If your RAIZI product has a problem, please contact our support team and provide:
* Order number or proof of purchase
* Product name
* Model or SKU
* Serial number, if applicable
* Description of the issue
* Photos or video showing the problem
Providing complete information helps our team diagnose the issue and recommend the appropriate solution more quickly.
Important Warranty Information
Warranty coverage applies only to eligible products and verified defects in materials or workmanship under normal intended use.
The warranty period shown in the Find Your Product Warranty search result or on the applicable product page determines the coverage for that specific product.
Where product-specific warranty terms differ from this general policy, the product-specific warranty terms will apply.
Warranty coverage, replacement parts and repair services may vary by country or region.